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SEM Works' Consulting Team

Dr. Kathy Baugher, Associate Consultant

Dr. Kathy Baugher is nationally recognized as a presenter and consultant in the areas of strategic enrollment management, continuous improvement in higher education, and student services. She has over 25 years of experience in enrollment management with colleges, universities and other educational enterprises. Dr. Baugher earned a BS degree in education from Samford University, an MA degree in religious education from Southwestern Baptist Theological Seminary and an Ed.D. degree from George Peabody College of Vanderbilt University in educational leadership/higher education administration.

An early adopter and pioneer in many areas of student services streamlining and continuous improvement adapted for education, Dr. Baugher is most often sought after for her visionary strategic thinking and her ability to translate vision into action plans that deliver results. She has served as a consultant with institutions of every size and type. In these roles, she developed national models in integrated student services in financial aid and one-stop student service centers, as well as models of assessment for academic and administrative units based on continuous improvement.

Dr. Baugher has authored numerous articles and book chapters about her experiences with continuous improvement in education, integration of student services and the development of strategic enrollment management. She speaks frequently about the applications of continuous improvement and change management to education and other aspects of educational administration, particularly in the areas of enrollment. Dr. Baugher has been a presenter at AACRAO, TACRAO, SACRAO, SACAC, NACUBO, NCCI, and smaller focused conferences on integrated student services and strategic enrollment management.

Mary Grondahl, Enrollment Consultant

Mary is entering her twenty-fourth year in the field admissions, financial aid, and overall enrollment management. She currently serves as the vice president of enrollment management at The College of Saint Rose, an independent, coeducational, liberal arts institution located in Albany, New York. Mary leads marketing, recruitment, and enrollment planning and strategy development for the College's undergraduate, graduate, and continuing education enrollment streams. Mary's organization includes the teams in undergraduate and graduate admissions, financial aid, and the College's innovative Student Solution Center. Mary has been a speaker at the National Association of College Admission Counseling (NACAC) annual conference, several Small College Enrollment Conferences and NYS Association of College Admission Counseling Annual Conference (NYSACAC) on topics such as 'How to Develop a Winning Marketing Strategy on a Limited Budget,' 'How to Market On- and Off-Campus Admissions Events,' and 'How to Make the Admissions Search Process Work for You.' She has also been a Peer Reviewer for Institutional Accreditation for New York State's Education Department and has completed several 'Best Practice Admissions Audits' for other institutions. In summer 2004, she was a participant in Harvard's Institute for Educational Management.

Mary holds a bachelor and master's degree in Russian language and literature and an M.B.A. from The College of Saint Rose.

Dr. Stuart D. Jones, Areas of Expertise: Enrollment Management, Recruitment, Retention and Change Management

Dr. Jones is the vice-president for enrollment management at Averett University in Danville, Virginia. He has a B.A. in communication studies from Purdue University, a master's in theology from Christian Theological Seminary, and a Ph.D. in education with a focus in higher education leadership at Northcentral University. His higher education career spans sixteen years at both large public universities and small private colleges and encompasses a wide variety of successful and impressive leadership roles in student affairs, institutional advancement, alumni affairs, and enrollment management. Known by colleagues as “the leader with the Midas touch,” each of Dr. Jones’ professional endeavors has resulted in impressive outcomes and achievement of institutional goals. Under his leadership, recruitment, retention, and revenue goals have been met each year. As an effective change agent and visionary, Dr. Jones has successfully implemented institution-wide strategic, comprehensive, systematic, and data driven enrollment plans designed to identify, recruit, and retain students who are an institutional best fit. Not only have enrollment numbers consistently increased, but so has academic profile and net tuition revenue. Dr. Jones has been a featured speaker and workshop presenter at numerous local, regional, and national conferences. He also has participated in and held leadership positions in professional associations such as NASPA, NACAC, IACAC, AACRAO, NACE, Midwest ACE, and CDPI. Regarded as a thought leader in his field, Dr. Jones is a high-energy and charismatic personality with a great sense of humor who enjoys consulting and helping institutions achieve enrollment success through the sharing of best practices. If you’re serious about change leading to success, Dr. Jones is ready to assist.

Theresa Waterbury, Process Reengineering Consultant

Theresa Waterbury is the director of institutional research and an adjunct faculty at Winona State University. She has a strong statistical background and a M.Ed. in Human Resource Development from the University of Minnesota. Currently she is a doctorial student in Organization and Management. Her professional experience includes nine years of extensive work in the area of Quality Management and Improvement and nine years in the area of Assessment and Research.

Theresa facilitates process improvement teams to increase student, staff, and faculty satisfaction and to eliminate non-value added activities. Areas in which she has experience include student services, (transfer students, admitted students, advising, on-going registration, first-week program, preparing for graduation, and withdrawing from the university) human resources, and student life-cycle. Process mapping is a significant component of the team activities. Theresa is Lean certified in business applications. She presents at Lean workshops specifically designed for the higher education audience. Lean concepts and applications have widely been accepted in manufacturing and service industries as a model to improve services, reduce costs, shorten lead-times, and delight customers. Theresa's dissertation topic is: Lean in Higher Education: A Delphi Study to Develop Academic Metrics and a Lean Implementation Model for Higher Education.

Dr. Michael Whiteman, International Recruitment and Retention Consultant

Dr. Whiteman has been the director of international programs at the University of Idaho since 1993 and has served in leadership roles on the University of Idaho Strategic Enrollment Management team, including associate vice provost for enrollment management. His specialty is international recruitment and retention.

Dr. Whiteman led planning efforts that resulted in the first and subsequent international Strategic Enrollment Management plans, and he and his international programs colleagues undertook a structural reorganization to align position functions with programmatic recruitment and retention needs. He has led team members in adopting cutting edge Web-assisted international student recruitment strategies, international partnership/ articulation agreement development approaches, Customer Relations Management standards, and data management/analysis and reporting methods. He has led institutional efforts in adapting the institutional brand to international target audiences and in shaping international student enrollment in line with strategic targets for diversity and academic quality.

Dr. Whiteman has spent the past several years developing progressive strategies to enhance rates of retention for international undergraduate, graduate, and ESL students at the University of Idaho. Programs have focused on "internationalizing" the campus community through the programmatic participation of international students, scholars, and faculty in community building activities as well as through incorporation of international elements into the undergraduate and graduate curricula in departments across the University. He has led institutional efforts to enhance and expand university-wide support programs for international students to create an institutional "experience" that results in higher percentages of international students staying through completion of their academic programs.

Dr. Whiteman received his B.S. degree in Zoology from the Albertson College of Idaho in 1972, his M.A. in International Relations from the Johns Hopkins University School for Advanced International Studies in 1980, and his Ph.D. in Natural Resource Management from the University of Idaho in 1993. He continues to teach graduate courses in addition to his current administrative responsibilities.

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