KNOWLEDGE MANAGEMENT (KM 2.0)
ANSWERS AND SUPPORT RIGHT AT YOUR FINGERTIPS
“What is the payment deadline for this semester?”
“What is the change of major process?”
“How do I appeal a grade?”
Student service providers, academic advisors, and faculty members field a lot of questions from students each day. Imagine having the answers right at your fingertips – with 100 percent accuracy. That's the intelligence behind SEM Works' exclusive KM 2.0, the first knowledge management solution designed specifically to improve service delivery to students and others you serve. From a desktop, laptop, or PDA, employees will have point-and-click access to immediate, 100-percent accurate information about your college or university. With KM 2.0, you will eliminate student runaround, erroneous information and student dissatisfaction.
Because KM 2.0 harnesses the power and convenience of technology, it takes the one-stop concept of service delivery to a whole new level. Now, you can answer questions with complete confidence and ease and even share information instantaneously with colleagues across campus. Everyone with access to KM 2.0 can help create a campus-wide, student-centered environment and improve learner outcomes.
Take a look at the powerful features of KM 2.0
KM 2.0 empowers users to learn independently as well as share knowledge with colleagues and students anywhere, anytime.
Everyone on campus can access the same, accurate information.
- Promotes independent learning among faculty and staff – no more calls from around campus searching for answers.
- Allows users to query or contact the “institutional owner” of a particular service to seek clarification.
Colleagues are connected by a virtual community
- Facilitates interaction among employees and those you serve.
- Fosters instant discussion among the KM 2.0 users about common service problems and solutions.
- Includes collaborative features like user forums, sharing of video-delivered instructions, and online note-taking to document processes, procedures, and actions taken.
Information finding and sharing is enhanced yet simplified
- Provides multiple options for finding an information resource (keywords, title, author, publishing date, etc.).
- Automatically displays a list of topics and keywords related to the initial search.
- Has no boundaries to knowledge sharing.
- Designed with an easy-to-use interface.
- Maximizes the value of your information resources because they are easily accessed and 100 percent accurate.
Want to pair the power of KM 2.0 with our MooU customer service training for dramatic results?
Learn more here.
How It Works
We'll set it up for you
SEM Works will consult closely with your faculty and staff to set-up KM 2.0 for your campus. Our expert consultants will assess your service needs, examine your existing information architecture, determine and gather the information that should be housed in KM 2.0.
We'll put it to work for you
Once the initial consulting process is complete, the SEM Works team will design the information architecture in KM 2.0; add audio, video, and flash tutorials; establish keyword, author, and publishing links to content; and develop user instructions and how-to steps for key processes, policies, etc.
We'll eliminate the need for IT management
We custom-create the KM solution for your campus and deploy it for your use. KM 2.0 solution is housed on our secure servers which are nationally and internationally compatible, eliminating the need for your IT staff to maintain a streaming server.
We'll train your staff
To ensure you are positioned to fully leverage the power of the KM system, SEM Works will provide webinar training for campus users. We can also provide ongoing content management for a modest monthly fee.
CLICK HERE for pricing information and to request a demo.
The technology behind SEM Works' KM 2.0 is powered by Momindum, an industry leader in knowledge management systems.